SHIPPING POLICY

Effective Date: September 15, 2026

This Shipping Policy applies to all orders placed on our website operated by YUEYI CO., LIMITED.

1. Company Information

Company legal name: YUEYI CO., LIMITED Registered Address: WORKSHOP B6‑D10,13/F BLK B TEXACO RD IND CTR NOS, 14‑22 WANG LUNG ST TSUEN WAN, HONG KONG Business Registration No.: 79869192‑000‑03‑26‑9 Contact Email: support@dreamink.com

2. Processing Time

All orders require 1‑3 business days for order verification, quality check and packaging before dispatch. Business days exclude weekends and public holidays.

3. Estimated Delivery Time

Standard shipping delivery time: 10‑20 business days after the item has been shipped out.

Please note: 10‑20 business days are estimated timelines and are not guaranteed delivery dates. Delays may occur due to logistics congestion, customs clearance, public holidays or force‑majeure circumstances.

4. Shipping Fees

Shipping fees will be displayed at checkout before you complete payment. Shipping cost varies by destination country/region and order weight.

5. Customs & Import Duties

Shipments crossing international borders may be subject to import duties, VAT, customs clearance fees or other local taxes. Any customs charges, import taxes or related fees at the destination country are the sole responsibility of the customer. We have no control over these fees and cannot predict their amount. Please check your local customs regulations before placing an order.

6. Shipping Address

Please double‑check your full shipping address, including postal code, contact name and phone number when placing an order. We are not liable for lost, returned or extra‑cost parcels caused by incorrect, incomplete or outdated addresses provided by customers. If the parcel is returned to us due to wrong address, the customer will bear the reshipping cost.

7. Order Tracking

Once your order is dispatched, we will send you a shipping confirmation email containing your tracking number and tracking link. If you cannot get tracking updates for several days, please contact our customer service.

8. Undeliverable & Returned Parcels

• If the parcel is marked as undeliverable and returned back to our warehouse because of recipient refusal, wrong address, failure to clear customs or missed pickup, return freight will be deducted from any potential refund.
• We will not be responsible for parcels lost after being marked as “delivered” by the courier system. Please check with your local courier if tracking shows delivered but you have not received your package.

9. Force Majeure

We are not responsible for shipping delays caused by events beyond reasonable control, including natural disasters, pandemic, customs restrictions, carrier suspension, strikes or government policy changes.

10. Contact Us

For any questions about shipping, please reach out to our support team:

Email: support@dreamink.com

Company: YUEYI CO., LIMITED Registered Address: WORKSHOP B6‑D10,13/F BLK B TEXACO RD IND CTR NOS, 14‑22 WANG LUNG ST TSUEN WAN, HONG KONG